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Fulfillment Partner Slacking?

Imagine this:

You are a growing eCommerce company that recently outsourced fulfillment. You need to make a last minute change to an order but you just can't seem to get in touch with your fulfillment partner. Panic sets in. . . freak outs happen. . . and your orders go out incorrectly before you even get to speak to the person that handles your account. Now you are stuck with returns, refunds, and damage to the integrity of your brand. Oh, and you have to foot the bill on all of these mistakes.

Unfortunately, this is an all too real scenario for eCommerce companies that use a fulfillment partner, and is exactly why ShipDaddy is the first 3PL to implement a direct chat system that connects you to your account representative as well as the people physically shipping your products. No, seriously, we are the only 3PL that does this.

Slide Into ShipDaddy's DM's

Most fulfillment partners believe customer service consists of submitting an email ticket that can take days (if not weeks) to resolve. By the time you finally talk to someone who can help, the damage is already done. We all know the world of eCommerce moves ridiculously fast, which is why ShipDaddy offers a real-time customer support solution to match.

ShipDaddy’s dedicated Slack Messaging channels allow our partners to directly reach their account representative as well as the actual person handling and packaging their product! This type of customer service and control over your fulfillment is a truly unique offering in the 3PL eCommerce space.

Want to see it in action? Check out the video below:

One-Click Setup

You don't have to be a software engineer to integrate with our Slack communication system. In fact, we will do all of the setup for you and host a training call for you and your team. Once you are set up life is easy. We can share documents, calendars, invoices, images, tracking information, and more.

A huge bonus of having a dedicated Slack channel is that you will never again have to search through old emails to figure out what was said in that one conversation we had that one time about that one thing. . .

Want to Hear More?

Don’t be shy, we love to talk! Connect with us below and let us tell you more about our truly unparalleled Slack messaging customer service as well as all of the ways ShipDaddy can perfect your fulfillment process.

Beyond Chat Support: Does Your 3PL Offer Instant Messaging?

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Fulfillment Partner Slacking?

Slide Into ShipDaddy's DM's

One-Click Setup

Want to Hear More?