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Like all good business relationships, a strong partnership with a 3PL begins with choosing a provider that understands your organization, its needs, any challenges you face, and the gaps you want to fill. By putting time and effort into selecting the right partner for your company in 2023, you can be assured that you’re getting the best possible fit for your organizational and operational needs.
As you search for a trusted partner, consider these 6 features and vetting points to ensure your selection is a quality provider.
1. Look into their track record
Your 3PL should become an extension of your business and internal operations. Because this is such a vital part of your business’s success, the relationship you form with this provider has to be built on trust and knowing their services will deliver when you need them. Ask questions about your potential partner’s track record before starting services together.
Is the logistics provider an established player in the market?
Can it provide case studies with examples of successful client experiences working with them?
What results has the company delivered for other businesses like yours?
How do they approach B2B relationships?
Proven expertise
Also keep in mind that logistics providers offer various services for a wide range of companies. While some might provide a limited number of benefits but specialize in your industry, another may open the door for your business down the line and offer more generalized services.
Consider your specific business needs and goals and dig into how their services will best support your business. Case studies, online reviews, and client spotlight can also shine a light on which providers may be the best fit for your needs.
2. A wide range of services to help you scale
The best eCommerce fulfillment providers bring expertise in multiple areas to businesses like yours, supporting operational fulfillment and allowing your business to thrive and expand in new ways. Be sure to consider how each potential fulfillment provider can help your business reach new heights and develop in the years to come.
Consider what services you may need in the future, and look into a provider who can scale with you.
3. High standards for safety and security
Not only should your 3PL partner have all the necessary safety training and compliance requirements for its employees, but it should also ensure the protection of your products, data, and resources. Ask each provider what measures they take to protect the safety and security of their people – employees, clients, customers’ data, and more.
If the organization you’re vetting doesn’t seem to hold safety or security to a high standard, move along to the next one. While security may not seem like a high priority for your business now, consider more significant repercussions that can impact your clients down the line. Keeping your client information secure should be at the top of your list.
4. Excellent customer service
A healthy, productive business relationship should always be based on respect and good customer service. 3PLs with eager-to-help, creative problem-solving team members can save you time, resources, and, ultimately, dollars. An enjoyable working relationship is also key in finding the right partner.
Vet your prospective partners online by looking into things like their online ratings, customer reviews, social media profiles, and more.
5. A desire to invest in your success
Logistics partners may not directly impact a customer’s perception of your products, but they can easily enhance or tarnish the reputation you strive to develop with those customers. Your partner should prioritize all of the things that make your business a success, from fast shipping and quick communication to handling all items with care.
6. Keen ability to meet your customers’ demands
Customers will associate any shortcomings with your brand, not their outsourced services. As consumers’ patience with delivery times wanes and their desire for a more comprehensive array of products grows, transparency from your logistics provider is essential in maintaining and growing your customer base.
Your logistics partner will represent your company in its ability to transport and handle your products. This is just one of many reasons why it’s so important to put the time and energy into finding the right partner.
Work with the industry’s best partner
At ShipDaddy, we proudly check these features off our list and provide top services to every business we partner with. We act as the information center for our clients, providing top quality service and fulfillment while helping them understand the logistics strategies they can employ to improve the service they provide to their customers. Learn more about how to get started with our team.
